Last updated: August 19, 2026
General contact
Have a question, feedback, or a concern about privacy or content? We support users from different regions and language backgrounds. Reach out using the details below and we will do our best to respond within 3 to 5 business days.
- Email: yiminteamer@gmail.com
- Address: Unit C2, 7/F, Sunrise Tower, No.42 Ming Lok Street, Hung Hom, Kowloon, Hong Kong
- Website: cup.eroocs.com
Please include “cup.eroocs.com” in the subject line.
Privacy requests
Email us with the subject line: Privacy Request - cup.eroocs.com
We will do our best to respond within 5 business days. You can also read the Privacy Policy.
Content or bug reports
Please email a brief description of the issue, the page or feature involved, and a screenshot if applicable. We take all reports seriously and will investigate promptly.
Frequently asked questions
Is cup.eroocs.com a religious service or affiliated with a temple?
No. cup.eroocs.com is an independent multilingual jiaobei experience inspired by traditional East Asian folk custom. It is not affiliated with any temple, shrine, religious institution, or cultural authority. See About.
Are the throw results accurate or meaningful?
Results are generated randomly, or by simple content rules, and are intended purely for entertainment and self-reflection. They should not be used as the basis for real-world decisions. See the Terms of Use.
How is my data handled? Is my wish stored?
Your wish text and throw history are saved only in your browser's local storage. They never leave your device, and we do not transmit or store them on our servers. See the Privacy Policy.
How do I delete my throw history?
Open the app, tap the "Log" button in the top-left corner, and press "Clear". You can also clear all site data via your browser settings.